Corona and the consequences: Basic information on the current situation
The SARS-CoV-2 virus is currently causing considerable restrictions in many countries, which unfortunately also affects the world of yachting. In this FAQ section on the subject of the coronavirus, we provide answers to the most frequently asked questions we have received on yacht and boat insurance, as well as charter insurance. Should you not find an answer to your specific question here, please call or email us. Our service team is of course still available for you to contact.
Do I really still need a hull insurance if I do not use my yacht?
Even if you are currently unable to use your yacht, a hull insurance should still be kept active. Our experience shows that some of most serious damages that occur and a considerable number of registered total losses have little to do with the actual use of the boat or yacht. Fire, force majeure, burglary and vandalism are among the most common causes of damage on land. Special caution is also required, as damage caused by neighbours in winter storage, for example, is not automatically covered by the liability insurance of the party responsible.
How does the yacht insurance work if our boat remains in winter / summer camp / hall / outdoor storage this year?
Your yacht is covered by Pantaenius Hull and Third Party Liability Insurance both on land and in the water, without any time limits or deadlines for leaving the winter storage facility. Should the option arise at a later date to move your yacht to another more accessible port, for example, land and river transport of your yacht is naturally insured, as are slip and crane operations or shipyard stays.
My port is not open or accessible due to an official order. What happens if damage occurs?
First of all, please check with the port/marina operator whether the official order is accompanied by a ban on entering the port. In this case, you should ask a local service company or the harbour master/capitainerie to look after your yacht regularly and check the mooring lines, fenders etc. if necessary. By doing this, the risk of damage can be minimised or any damage that has occurred can be reported as quickly as possible. If there is no ban on entering the port, you may be able to carry out the securing work yourself.
What if damage to my yacht is not discovered due to the closure of my port or marina?
Your yacht is insured in port or on land. If you are unable to regularly check on your boat yourself, you should assign someone else to do it. If this is not possible either, you should use the first opportunity after the measures imposed as a result of the Coronavirus have been lifted to check the condition of your boat. If damage has occurred, this is of course also insured. However, you are obliged to report this immediately after becoming aware of it and, if necessary, to take measures to minimise the damage.
I cannot finish maintenance work that I have started on my yacht because I am now denied access. What happens if damage occurs now?
Work on your yacht should always be organised in such a way that no damage can occur even if the work is interrupted. If there is reason to believe that the interruption will cause damage, you must commission a third party to secure the work that has been started.
Does hull insurance cover the cost of commissioning specialist companies or service providers for the purpose of supervising my yacht in my absence?
Hull insurance protects you against the unforeseen. In contrast to the inspection costs after an accidental grounding, the costs of commissioning third parties to supervise your yacht are therefore not part of the scope of cover and cannot be covered.
What happens to my yacht if it is currently in a shipyard but the shipyard ceases to operate?
Unfortunately this cannot be ruled out in the current situation. However, within the scope of the yacht liability and hull insurance, your boat is fully insured even during shipyard stays. In this case, please contact the respective company. You should not incur any additional costs.
Are travel and hotel costs reimbursed by the hull insurance if my yacht is damaged during winter storage and travel costs are incurred for this reason?
The costs for hotel and travel to and from the hotel are only included in the hull insurance if damage occurs during the use of your yacht, making it uninhabitable. Travel costs incurred because damage in winter storage requires your presence on site are not included in the hull insurance.
Does Pantaenius reimburse the return of my boat or yacht from abroad to a port in my home country?
Within the hull insurance, the transport costs to the nearest shipyard are covered in the event of damage. If there is no claim, transport costs are generally not covered by the hull insurance.
I entered a foreign port with my yacht, but now I have to leave the country. Do I have to secure my yacht in any special way?
Whenever you leave your yacht you must take all measures to prevent damage in your absence. A safe berth, suitable moorings, locked cabin and back boxes, sufficient ventilation and, in the case of longer absences, the assignment of a third party who regularly inspects your yacht and all safety-relevant components are important measures.
The yacht has to stay longer than planned in the storage facility or on the grounds of the open storage, are the additional costs insured?
The costs for an extended stand, berth or hall space are not covered by the hull insurance, just like the regular annual fees.
I cannot get into the port. What about my shore power?
Basically, shore power should only be connected if the yacht is permanently supervised. If this is not guaranteed, you should instruct a third party to disconnect the shore power connection of your yacht.
I have closed a purchase contract for a boat and the transfer of ownership or handover is now postponed. From when should I insure the boat?
The insurance should always be in the name of the owner of the boat. The shipyard, the dealer or the previous owner is responsible for this until the handover. When the boat is handed over, the exact moment should be fixed in the contract, then the risk is transferred to you and at this point, the boat should be insured by you.
I have already applied for insurance, but the transfer of ownership is now postponed. What can I do?
If the transfer of ownership cannot take place at the agreed time and the boat is still insured through the previous owner, you can postpone the start of the insurance cover of your requested policies. Please write to us by email with the new date of transfer of ownership.
What happens to my yacht if I have not yet paid for it in full because the final payment was agreed upon when the dealer handed it over, but I am currently unable to collect the yacht due to a travel restriction?
You should discuss this with the dealer/seller. They will probably agree to postpone the handover. This should also mean that you will only then owe the final payment.
...what if the dealer goes out of business now?
If there are signs that the dealer is threatening to go bankrupt, you should bring forward the date of transfer of ownership if possible. Otherwise, the boat you have already paid for will be transferred to the insolvency estate. If the dealer does not agree to bring forward the date of the boat transfer, you should engage a lawyer.
I cannot pay the full premium for the insurance at the moment. What can I do?
Please contact us as soon as possible. In this case we will try to arrange a payment method with you during the year.
I will not be using my yacht this year, is there a coverage restriction with which I can save premium?
A limitation of cover or cancellation does not make sense at this time and is therefore not recommended by us. We do not know how long the current situation will last. Yachts have already been partly craned, and some storage facilities have to be cleared for the summer. We are hopeful that the season will come and then your yacht will be the best way to spend a few relaxing hours. A coverage limitation of the hull insurance, such as a lay-up cover, only works on land and requires that the boat is not moved under any circumstances for at least 12 months.
I will probably not be able to charter out my boat this year. How can I save premium?
The type of use of the yacht - commercial or private - must always be determined for 12 months. So, if you take the charter risk out of the insurance, you cannot charter out your vessel for the entire season.
Where can I find reliable, up-to-date information about international marinas and access?
Information on ports and cruising areas is difficult to obtain at the moment, and not always up to date. Be careful of relying exclusively on online sources for this information, rules and regulations are changing by the hour in many places. Always check with Customs and Immigration or the Tourist Office before you travel.
Supplementary online sources are:
Noonsite.com - SPECIAL PROCEDURES FOR RECREATIONAL CRAFT IN PORTS OF ENTRY WORLDWIDE www.noonsite.com/news/novel-coronavirus-2019-ncov-special-procedures-being-introduced-in-ports-of-entry-worldwide/
Trans-ocean.org - Which ports are still open despite Corona?
I have cancelled my charter trip with the tour operator/travel company. What happens to the charter package I booked?
We have agreed with the insurers involved that policies without claims can be cancelled at the beginning and that the entire premium will be refunded.
To process the refund, we need a written confirmation from the charter company of the cancellation or postponement of the charter, before the planned start date.
If one or more members of the charter crew fall ill with Covid-19, would the insurance cover it?
With the charter package, the cancellation or repatriation costs due to Covid-19 will be reimbursed.
Would this also include travel costs (airfare)?
Yes, in the event of illness before the start of the trip, the contractually owed cancellation costs for arrival and departure will also be reimbursed, unless your airline reimburses these costs because your flight itself was cancelled. If, on the other hand, the trip is cancelled, the additional return travel costs will be reimbursed.
Is quarantine an insured reason for trip cancellation and interruption?
A quarantine order without an established Covid-19 disease is not an insured reason for trip cancellation or trip interruption.
What if I neither meet nor reach the charter company/provider on site?
If the risk of insolvency was also included when taking out the insurance, the following applies: If the charter company is insolvent, you have charter price cover within the framework of the Basic to Premium charter packages, which will reimburse you for the corresponding costs up to the agreed sum.
I do not want to and cannot start my booked charter trip at the moment because there is an entry ban. Will the charter package reimburse me for the costs?
If you are unable to reach the location where your charter is intended to commence, due to an entry ban or other travel restrictions imposed by the governing authority in connection with the spread of the SARS-CoV-2 virus and are therefore unable to start or must cancel the planned trip, this is not an insured event within the scope of the travel cancellation costs of your charter insurance. In this case, please contact your airline and the charter provider directly in order to obtain a cancellation or postponement of the charter, if necessary.
My charter company has offered to postpone the trip indefinitely. Can I adjust the booked charter insurance package to reflect this?
Unfortunately, it is not possible to change the charter period of your existing policy, as the insurance contract is always related to the specific charter trip mentioned in the policy, including the travel dates and the ship. However, after consultation with the insurers involved, it is possible for us to cancel your charter package at the start and refund the entire premium to you, provided the policy is free of claims.
In this case, you can cancel the policy before the planned charter’s start date via your LOGIN and the cancellation button in your policy overview. In this case, the postponement must then be confirmed to Pantaenius via the provider.
If you have paid the premium by credit card, we require written confirmation from the charter company of the cancellation or postponement of the trip, as well as your bank details.
To ensure you are covered for the postponed cruise, don’t forget to purchase the charter insurance again once you decide on your travel dates.
What costs does the international travel health insurance cover in the event of quarantine and covid illness?
The international travel health insurance provides insurance cover for illnesses, accidents and other events specified in the contract, including cover for costs relating to Covid 19 illness.
Please note however that costs in connection with quarantine are not insured.
Is the insurance cover for the charter packages still valid, if I choose to start the cruise despite a travel warning?