Your Complaint

We pride ourself in our Customer Service and on the quality of Insurance Companies we select as partners in our products. However, even with the best of intentions it is possible sometimes to fail to meet expectations, and if that happens, we would certainly wish to put things right as soon as possible.

We are your first point of contact. If you are not completely satisfied with any aspect of our service or your insurance policy, we kindly ask you fill out the following form as precisely a possible.

We are also available by telephone or by email:


+49 40 37 09 1 0


+49 40 37 09 1 260



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