As the Coronavirus Bill 2020 has now come into effect all staff will be working from home. Please rest assured that we will be able to deal with most enquiries via email. Unfortunately, we are unable to accept incoming telephone calls. The following email addresses should be used to contact us:
- For making changes to existing policies, advising us that you have sold your vessel, or general enquiries about your cover please email: email@example.com
- To obtain a quotation, discuss a quotation you have received, or incept policies, please email: firstname.lastname@example.org
- To advise us of a new claim or discuss an ongoing claim please email: email@example.com or email your Claims handler directly
If you are unsure as to which email address you should use, please email firstname.lastname@example.org with your enquiry.
Our 24 hour emergency claims line will continue to operate for claims assistance only. If you require emergency claims assistance regarding an incident involving your vessel please telephone UK 01752 601166.
If you call this number regarding anything other than a claims emergency you will be provided with a contact email address where you may forward your enquiry to be dealt with by the appropriate department. Please note that staff manning this line cannot make underwriting decisions, process amendments to existing policies, take premium payments, issue quotations, incept cover for new policies or deal with ongoing claims. If you require assistance regarding changes to your policies or to discuss the progress of a current claim, please use the contact details as shown above.
Most clients receive all correspondence by email already, however, in order to further reduce the risk to our staff we will only be forwarding renewal invoices by email for the foreseeable future. Nothing will be posted. If you usually receive your renewal by post and you have not received a renewal invoice by email 1 week before your renewal date, please email email@example.com and we will arrange for your renewal to be emailed to you.
Premiums can be paid using the payment details on our website (see button below). If you would like to pay by credit card, please send an email to JLord@pantaenius.co.uk with your customer number and telephone number, we will contact you directly and take the details over the telephone. Please do not email your credit card details to us. If possible, please pay your premiums by Bank Transfer. Details can be found by clicking the Payment Details button below.
If you pay by direct debit this will be collected per your payment schedule of which you will already have details.
We are sure that you will agree that the health and safety of our staff must remain our number one priority and we will continue to take the advice of PHE and local authorities until such time as we are advised that we may resume our normal working practices. Response times may be a little slower than you would normally expect, however, we will endeavour to respond to any enquiries and issue documentation within 3 working days, and we thank you in advance for your understanding for any delays.