What to do in the event of an incident?
The proof of good insurance is found in good claims handling. At Pantaenius we are proud of our reputation in the handling and settlement of claims, with quick and efficient claims handling being our highest priority. Whether you are responsible or not, an accident is always an extremely unpleasant situation and often involves different rights and obligations. Please find below some measures to take in the event of a claim, all relevant claim forms as well as helpful information regarding the claims process itself.
Please remember that Pantaenius provides a 24/7 Emergency claims helpline operated entirely by our own staff.
PANTAENIUS EMERGENCY CLAIMS HELPLINE
IF AN EMERGENCY PLEASE CALL THE FOLLOWING TELEPHONE NUMBERS
During normal working hours (Monday to Friday 0900 – 1600) : +1914-381-2066
Out of hours: +1914-381-4286
You can reach us also via e-mail: firstname.lastname@example.org
Important things to do in the event of a loss
- Prevent further damage. If the vessel or other covered property is damaged, you must take all reasonable steps to mitigate any further damage to take place.
- Notify the police or local authorities. If your property has been stolen or vandalized, you must immediately notify the police and file a police report.
- File a Boating Accident Report. You maybe required under federal law 33 CFR 173.55 to file a Boating Accident Report withthe United States Coast Guard if
- a person disappears from the vessel under circumstances that indicate death or the person maybe injured (If a person is found with injuries and the operator did not file a report, criminal charges maybe filed); Injuries that require professional medical treatment beyond basic first aid must be reported immediately. A formal report on a U.S. Coast Guard Boating Accident Report form must be filed within 48 hours of the accident.
- Damage to the boat and/or property damage that exceeds $2,000USD (amounts vary for local reporting based on state laws; this applies to the amount required to file a report with the Coast Guard). A formal report on a U.S Coast Guard Boating Accident Report must be submitted within 10 days of incident.
- Immediate notification is required for fatal accidents. If a person dies or goes missing as a result of a recreational boating accident, the nearest state boating authority, along with the Coast Guard must be notified without delay.
Please Note: Some U.S states may require that all boating accidents be reported immediately. Check with the local marine patrol or the Boating Law Administrator in the state where the accident occurred for the reporting procedures that apply.
When you file a claim, you’ll need to provide the following information:
- Name, address, phone number and email address, of person reporting claim
- Policyholder’s name and policy number
- Vessel operator/passengers/guests
- Injured parties
- Date and time of loss
- Loss location
- Facts and circumstances
- Nature of damage or injury
- Vessel(s) involved
- Equipment/personal property
- Current condition of vessel
- Description of loss- how did it occur?