Our offices worldwide

* Pantaenius UK Limited is authorised and regulated by the Financial Conduct Authority (Authorised No.308688)

** Pantaenius America Ltd. is a licensed insurance agent licensed in all 50 states. It is an independent corporation incorporated under the laws of New York and is a separate and distinct entity from any entity of the Pantaenius Group.

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Pantaenius Helpline

You can contact us 24/7 via phone

Monday till Friday 9 to 18: +377 97 98 43 41

In case of emergency 24/7: +377 680 86 94 40

You can also reach us via E-Mail: claims@monaco.pantaenius.com

Yacht Insurance

Accident – Collision – Burglary – Theft – Fire

In the event of an incident which may give rise to a claim please act as if you were uninsured. At the earliest safe opportunity please report the incident to us so that we may provide you with appropriate advice. If you wish to speak to us, please call our Emergency Helpline number.

The check list below is not exhaustive but please do follow it as best as you can in the circumstances.

  • Do what you can to minimize the damage
  • Notify us as soon as possible, giving a contact phone/fax number and email address
  • Take photographs and notes of any damage or material evidence and send them to us
  • In cases of theft, vandalism, explosion or fire, notify the Police as well as ourselves and you must get a Police incident number
  • Do not agree on any fixed costs for salvage. Please use the Lloyd's Open Form which offers you and the insurers some legal protection against unscrupulous salvers
  • In cases of collision, provide us with the name and address of the other party and their insurers
  • If your insurers appoint a surveyor to assess the damage, we recommend that you be present
  • Collect all invoices and forward them to us as soon as possible to achieve a prompt settlement.

Pantaenius has a reputation for settling claims fairly and quickly which we are proud of, so please help us to help you and safeguard your investment.

Crew Medical Insurance

WHAT to do if you are in need of normal medical treatment?
  • In-Patient claims /claims likely to exceed €3.250/$4.250/£2.500/ emergency evacuation/repatriation:

Please contact the International 24-hour Helpline on +49 (0) 69 9778899-999 or crewmedical@mosmedical.de before the treatment commences (but see “Emergencies” below). If a pre-authorization has been given for in-patient treatment, the hospital invoices may be settled directly by inTrust Germany, Cunningham Lindsey Zorn GmbH. 

  • All other medical claims:

You may visit a professionally registered medical practitioner of your choice. Please ask the doctor to complete, stamp and sign the Medical Claim Form. Send the paid original invoices, prescriptions and receipts to inTrust Germany, Cunningham Lindsey Zorn GmbH, together with the completed claim form, on which you will find their contact details.

For any questions, please contact the International 24-hour Helpline on +49 (0) 69 9778899-999 or crewmedical@mosmedical.de

  • Emergencies:

Please contact the International 24-hour Helpline on +49 (0) 69 9778899-999 or crewmedical@mosmedical.de within 72 hours of the commencement of treatment to ensure all emergency treatment is covered. 

 

WHO CAN HELP YOU IN THE CASE OF A CLAIM?

All requests regarding In-patient and Out-patient claims and 24hr emergency assistance:

Claims administration (for already registered claims only):

  • Telephone (inTrust Germany, Cunningham Lindsey Zorn GmbH): +49 (0) 2058 9230 52
  • E-mail: crewmedical@cl-int.com

What can you do if you suffer a work-related accident?

If you suffer a work-related accident, please ask your employer to contact Pantaenius. We will check if Employer's Liability cover is in place.

PANTAENIUS - a reliable partner
How important is certainty and peace of mind…
50
years

of experience guarantee an exclusive service approach and the most efficient claims management when you need it most.

100,000
customers

already place their trust in us and make Pantaenius the leading yacht insurance provider in Europe.

35,000
specialists

in our network help us deliver true local service and support you with advice and expertise all over the world.