How to Make a Complaint

If you disagree with a decision we have made or if you are dissatisfied with our service in any other way, please get in touch with the claims handler responsible for your claim case. They will be happy to clear up any misunderstandings and explain the reasons behind any decision in more detail.

If you are still not satisfied and would like to make a formal complaint, please write to our Complaints Officer, either by email at klage@pantaenius.dk or by post at the following address:

Pantaenius A/S

Att: Complaints Officer

Østerbro 11

DK-7800 Skive

To help us process your complaint as quickly as possible, please include:

Your full name, address and contact details.
Your policy number, customer number or claim number (if you have one).
A clear description of the events or the handling you are dissatisfied with.

You also have the option to refer your complaint to the relevant national complaints board. Determining which complaints board has the competency to handle your complaint is generally decided by the applicable terms and conditions as set out below. However, other circumstances may result in a complaints board declining a complaint and/or making a referral to a different board. In the event of any doubt, please don’t hesitate to contact us.

Policies subject to Danish terms and conditions

You can refer your complaint to the Danish Insurance Complaints Board (Ankenævnet for Forsikring). Please note that this complaints board only handles complaints concerning private insurance. More information about your options is available on their website, or you can contact them using the details below:

Ankenævnet for Forsikring
Østergade 18, 2nd floor
DK-1100 Copenhagen K, Denmark
https://ankeforsikring.dk/
Email: ankeforsikring@ankeforsikring.dk
Telephone: +45 33 15 89 00

Policies subject to Norwegian terms and conditions

You can refer your complaint to the Norwegian Financial Services Complaints Board (Finansklagenemnda). More information about your options is available on their website, or you can contact them using the details below:

Finansklagenemnda
P.O. Box 53 Skøyen
NO-0212 Oslo, Norway
https://www.finkn.no/
Complaint form: https://skjema.finkn.no/access/login?returnUrl=%2F
Telephone: +47 23 13 19 60

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