Meet the Client Hub Team

BSc (Hons) DIP CII

Emma has been sailing her whole life and started her career in the marine industry in 2011. Joining Pantaenius in 2013, she is now a key member of the Pantaenius Client Hub Team.  As well as advising clients, she is often one of the friendly Pantaenius faces you will see on our stand at boat show exhibitions. In her own time, Emma loves the great outdoors and loves nothing more than walking the dog and riding her horse across Dartmoor. She still enjoys sailing, even if it is a little more relaxing these days, in warmer climates and essentially with refreshments at the journey’s end.

CII Certificate of Proficiency, CIM Diploma in marketing

Fiona is one of the cornerstones of Pantaenius UK, having joined Pantaenius in 1995 initially as a renewals clerk with a previous background in retail management and customer service management. During her time at Pantaenius, she has worked in all the departments but is now back in the Client Hub where her heart belongs. Fiona’s work is overseeing the Client Hub workflow, organising and attending shows and events, together with liaising with the company’s marketing and media contacts. Fiona assisted with the training of new staff down under in our Sydney office when it first opened in 2012.  Away from work, Fiona enjoys swimming, travelling, cooking and socialising with friends and family.

Dip CII

With over ten years’ experience in the yacht and motorboat insurance industry, Claire is pleased to be joining Pantaenius, bringing her client focused approach.  Out of work, Claire enjoys time with family and friends, walks with Sprocket the Australian Labradoodle, campouts and paddle boarding - preferably in calmer conditions on the water!  Living in Saltash, she is working her way around Cornwall and Devon’s coast and countryside, with overnight stays in the campervan.

BA (Hons), DIP CII

Jo joined Pantaenius in 2009. Jo looks after some of our Superyacht clients including those who employ professional crew aboard their yacht.  Jo’s role involves working with a range of brokers, yacht managers and captains as well as the owners themselves. Larger and more complex yachts inevitably require more complex insurance solutions, and Jo deploys her close attention to detail and strong administrative skills in advising on insurance requirements, issuing policies and dealing with policy changes.

Kirsty joined Pantaenius’ Client Hub in 2015, having started her working life in the sales industry. She is unfailingly cheerful, with an engaging manner and endless enthusiasm. Kirsty is on hand to assess new clients’ insurance needs and explain to clients how Pantaenius’ products meet those needs. She also processes new client applications and ensure that any queries they may have are dealt with swiftly and efficiently to welcome new clients into Pantaenius. Kirsty comes from an experienced sailing family and enjoys time on the water when she can. She is currently studying towards her CII professional qualifications.

CII Certificate of Proficiency 

Rosanna joined Pantaenius’ Client Hub in 2021, and is actively studying for her CII professional qualifications.  Rosanna is from a sales and marketing background, with extensive customer service skills and has spent several years in a financial environment. Rosanna loves to build good relationships with our clients and is a boat owner herself, so understands the needs and concerns of being on the water accompanied by the pleasures and freedom.

Dip CII

Louise joined Pantaenius in 2015 in a customer support role, and has progressed to a Superyacht client support position. She manages some of our Superyacht clients, including those who employ professional crew aboard their yacht; working with brokers, yacht managers, captains and owners. Larger yachts often have more complex insurance requirements, and Louise dedicates her skills and knowledge to advising on insurance solutions, issuing policies and dealing with policy changes. Louise also provides support to the wider Client Hub team and is occasionally one of the friendly Pantaenius faces you will see on our stand at boat show exhibitions. In her own time, she loves to embrace the outdoors with long scenic walks, tending to migrate towards the water! She is not a sailor but loves the sea!

CII Certificate of Proficiency

Annette joined the Pantaenius Client Hub in 1997, with many years general insurance experience with a local Insurance Broker.  She now works part time, assisting existing clients with policy queries and amendments. Annette has attained the CII Insurance Foundation Certificate.

Amelia recently joined Pantaenius, bringing with her five years of insurance experience gained across sales, service, renewals and underwriting roles. She is passionate about delivering excellent customer service and building long-lasting relationships with clients. Eager to grow her industry knowledge, Amelia is preparing to begin her CII qualifications. Although she’s not a sailor (yet!), she’s enthusiastic about learning more about the boating world. Outside of work, Amelia enjoys music, country and coastal walks, and spending time with friends and family.

Andreea joined the Client Hub team after graduating with a BSc (Hons) in Maritime Business with Maritime Law in 2025. She brings with her six years of insurance experience gained overseas, working across motor, home and travel insurance. She also has first-hand experience of the maritime world, having worked in the Administrative Department on board a cruise ship during the pandemic.

Andreea enjoys helping customers, finding solutions to meet their needs and providing a high level of service. Keen to continue developing her knowledge of the insurance industry, she plans to begin working towards her Chartered Insurance Institute (CII) qualifications.

Outside of work, Andreea enjoys reading, travelling and discovering new cultures. She speaks English, Spanish, Italian, French and German and her five years of studying Latin sparked a particular interest in ancient civilisations and history.

Sam recently joined the Client Hub team, bringing experience from both the marine and financial sectors. Growing up in Falmouth, he gained practical knowledge of the boating world through working in yacht maintenance, fairing and finishing.

He later built a career in Graphic Design, developing strong attention to detail and customer service skills before moving into the financial sector. Most recently, Sam worked within financial planning services, gaining valuable experience before returning to the marine industry.

In his spare time, Sam enjoys spending time by the coast with his young family, exploring creative hobbies and attending live music events.

MBA, ACII

Natasha began her career in insurance in 2015 and has since built extensive industry knowledge, with much of her career focused on marine insurance. She holds an MBA and is an Associate of the Chartered Insurance Institute (ACII), bringing a strong combination of professional knowledge and industry experience to her role.

Since joining Pantaenius in 2026, Natasha has enjoyed bringing her passion for customer service to the Client Hub, helping clients with their insurance needs and ensuring they receive the personal service Pantaenius is known for.

Natasha is also kept busy by her little boy and enjoys getting out for walks with her dog, Wilson.

After graduating from the University of the West of England with an honours degree in Business Management and Marketing, Yasmin began her career in the insurance industry at a brokerage in Bristol. There she gained valuable experience working with clients and developed a strong focus on providing excellent customer service.

Since joining the Client Hub team, Yasmin has been keen to build on her existing knowledge while learning more about marine insurance and the boating world. She enjoys working with clients and brings a friendly and enthusiastic approach to her role.

When not working, Yasmin enjoys spending time outdoors and with friends and family.