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GENERAL INFORMATION
Renewals
Most clients receive all correspondence by email already, however, in order to further reduce the risk to our staff we will only be forwarding renewal invoices by email for the foreseeable future. Nothing will be posted. If you usually receive your renewal by post and you have not received a renewal invoice by email 1 week before your renewal date, please email renewals@pantaenius.co.uk and we will arrange for your renewal to be emailed to you.
Paying Premiums
Premiums can be paid using the payment details on our website (see button below). If you would like to pay by credit card, please send an email to info@pantaenius.co.uk with your customer number and telephone number, we will contact you directly and take the details over the telephone. Please do not email your credit card details to us. If possible, please pay your premiums by Bank Transfer. Details can be found by clicking the Payment Details button below.
If you are unable to meet your current payments, please contact us and we will work with you to find a solution.
Direct Debit
If you pay by direct debit this will be collected per your payment schedule of which you will already have details.
